You are entitled to cancel this contract within 14 days without providing any reasons for doing so.
The cancellation period totals 14 days from the day you or a third party appointed by you, who is not the carrier, took delivery of the last item.
In order to exercise your right of cancellation, you must inform us by sending a clear statement (e.g. a letter sent by post, fax or e-mail) explaining your decision to cancel the contract to us (IMAGE-ORANGE, Truderingerstr. 287, 81825 Munich, Germany, Phone: +49-(0)89-452377-22, Fax: +49-(0)89-452377-21, Email: email@example.com). You may use the enclosed sample cancellation form for this purpose, but this is not mandatory.
To comply with the cancellation period, it is sufficient if you send the message regarding exercise of your right of cancellation before the cancellation period expires.
Consequences of cancellation:
If you cancel this contract, we undertake to refund all payments we have received from you, including delivery charges (excluding additional costs resulting from you choosing a delivery option other than our cheapest standard delivery) immediately and at the latest within 14 days from the date on which we received your message regarding cancellation of the contract. For this refund we use the same payment method that you used for the original transaction, unless you expressly made alternative arrangements. Under no circumstances will you be charged for this refund.
We may refuse to process the refund until we have received the goods or until you provide proof that you have sent the goods back, whichever is sooner.
You must return or hand over the goods to us immediately and in any case within 14 days from the date on which you informed us of cancellation of this contract. The deadline is considered met if you return the goods within the 14-day period.
For orders outside Europe, you bear the direct costs of returning the items.
You only have to pay for the diminished value of goods if this diminished value results from handling other than what is necessary to ascertain the condition, features and functioning of the goods.
- End of Cancellation policy -