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HELP/FAQ .

What methods of payment are possible?
You can pay at simply-man.com by CREDIT CARD (Mastercard, Visa, American Express), PAYPAL, COD and PREPAYMENT .

Are payments by credit card secure?
YES. We guarantee the security of your payments. Your payment details are reliably protected against unauthorised access on our secure server. All data you provide us with when placing your order is transmitted in encrypted form using SSL (Secure Socket Layer) technology. This applies especially to your credit card information. Credit card payment over the Internet is one of the most secure methods of payment.

How high are your shipping costs?
Free shipping at simply-man.com within Germany and Austria for orders over 40,00 €; for orders under 40,00 € we charge a flat rate shipping fee of just 4,95 €. If you select the method of payment on delivery Orders, the Purchaser shall pay the delivery fee of 5,00 € (delivery with DHL plus 2,00 € on site). Shipping costs are under 40,00 € for order and for worldwide shipments, refer under the Shipping menu.

To what countries do you deliver?
YES. Simply-man.com delivers worldwide. Shipment outside of the European Union the commodity will be tax-free supplied; the orderer bears all taxes and customs duties.

Have you forgotten your password. Your email will not be accepted. What should I do?
No problem. We use the database of our partner shops from IMAGE ORANGE network. Go to the registration and enter your email address. Then click on "Forgot password?" and we will send you your password via email.

From which quantity amount is another discount?
We have our offered products in general extremely tight, to smaller quantities also offer customers good rates. Further price reductions are not possible. We believe we have to respond to further discount requests.

Can I exchange purchases or return them if I am not satisfied?
YES. Of course, simply-man.com guarantees you an unrestricted right of return within 14 days after receipt of the merchandise. If the merchandise has already been paid for, we will transfer your money back to the account based on the applied payment. Prerequisite for a refund is that the items are unworn, unwashed and sent back in the original packaging. More details can be found under the menu Returns/Exchanges.

To witch address should I send back the ordered items?
If you want to return the items, use the original package (or an alternative form of packaging) and send to the following address:

Company:IMAGE-ORANGE
Retour SIMPLY-MAN
Address:Truderingerstr. 287
D-81825 Munich
Germany - Bavaria
eMail:info@simply-man.com

Do I have to bear the cost of the return itself?
NO. Request your return label directly by email info@simply-man.com, you can then use this free return (only within Germany). In your e-mail address can be found - on the same day - a return form as a PDF file; this easy to print and attach to the package. Now you can leave the package in a post or DHL collection point; There are therefore no own costs, the package is already paid for you.
When returning from abroad, the customer bears the costs incurred; insufficient or not prepaid shipments are generally not accepted.

How I get my money back?
The amount of the returned products will be credited to the selected payment account (Credit Card, PayPal or Bank Account). Credits for returns are usually resulting within a week.

Can I also order via phone or fax?
YES. Of course you have the optional capability to place an order by fax or mail. These two forms are available:

Please open either of the form, print, fill out and send to following Faxnumber, or rather E-Mail-Address.

Fax:+49-(0)89-452377-21
eMail:info@simply-man.com

or send it to address:

Company:IMAGE-ORANGE
Subject: 'Letter-Order SIMPLY-MAN'
Address:Truderingerstr. 287
D-81825 Munich
Germany - Bavaria

For further questions please send us an email to info@simply-man.com.